VoiceBuy Blog


Top 5 Mistakes Managers Make When Starting VoIP

Humans are living next to progress and development. Here I mean technological development, which is something that is always happening irrespective whether we are much aware of it or not. While this is happening in every sphere, technological development in the sphere of communications is very important because we live in the age of communications. So one day you learn that the modern trend in the business communication technology is called a VoIP system and that you as the chief manager of your company will be happy to have a cheapper and more advanced technology. This mistakes below, which statistically novice VoIP users do, may help you to avoid them in due time.

1. Failing to understand the basic principles of VoIP

Clever managers must gather at least the basic but sound knowledge as to what is VoIP and how it operates. And ideally they must do it themselves, and not delegate to their employees. This does not mean that you must graduate from some technical faculty to understand VoIP. There is plenty of information out there in Internet, you just need time and firm resolution to understand it.

2. Relying on the equipment already in place

Sometimes, VoIP novices assume that their equipment, which may be good really to withstand the requirements for a good and smooth VoIP. Thus, you should bear in mind that new equipment will be needed. Here is what the expert of DrayTeck Corp. (a company specializing in  Data communication products) Julian Hubble is saying on this issue: Left uncontrolled, traffic becomes congested and VoIP becomes unreliable, resulting in lost calls or unintelligible conversations.  A business-class router with a feature called Quality of Service (QoS) will give all VoIP calls the right level of priority to help ensure other users don’t affect the smooth running of the VoIP service.

3.   Not testing their Internet capabilities before VoIP installation

Certainly you will not want to discover that you broadband Internet connection is cracking under the weight of the VoIP system. If your VoIP provider is ready to consult you on the matter, you can ask their assistance in organizing a pilot system testing to see if the connection will suffice for the excellent sound quality that you want. This especially is relevant if you want to have both VoIP system and Internet to operate on the same quality level. If the connection is not good, you can always opt for a stronger one before installing the full VoIP system.

4. Not paying enough attention to the security issues

Security issues are top priority for a VoIP system just as they are during Internet ordinary use. Not having enough protection may expose your organization to such attacks, which may eventually affect the sound quality, Spamming over Internet and fishing (social engineering techniques) are all used for stealing personal information. That’s why security issues in VoIP are getting wide finding, in particular the University of Alabama recently has conducted a vulnerability research of VoIP in cooperation with such a renown tech company as Cisco for coming up with recommendation on the security improvement especially for VoIP.

5. Failure to devise and have ready a malfunction recovery strategy

All technical systems can get out of order or malfunction this or that way, but a research showed that VoIP systems are capable of quicker recovery from an unexpected outage than the standard phone systems. This may be crucial for commercial companies, where the time needed to recover the Unified Communication systems may affect they efficiency and even income. VoIP systems have the advantage of being fully re-installed in another location in a very short time. This mobility again gives them an enormous advantage over the traditional business phone systems.